SHIPPING & RETURNS

Delivery
To ensure your complete satisfaction, UloCam has teamed up with shipping partners to deliver your order within 3 to 7 days. A tracking number will be sent to your e-mail to track your order.

Once your order has been approved and your package is ready to leave our facility, you will be informed by our team or by the courier agent to arrange the delivery at your convenience.

On rare occasions, slight delays might occur during periods of high volume. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Please note that orders@ulocam.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. In addition, multiple shipments/deliveries may result in multiple postings to the cardholder’s monthly statement.

Return Policy
If you wish to return your order or part of your order, please send your request to order@ulocam.com within 5 days of delivery provided:
Neu Notion has been notified of the reason for return.
The items are unused, in original condition, with packaging and tags still intact.
The items to be returned are the actual goods delivered by Neu Notion.

Neu Notion is under no obligation to accept returns and provide refunds for goods or products that do not meet these terms unless they are damaged on delivery or faulty. Please note that in case of excessive returns or exchanges, Neu Notion reserves the right to refuse future service with any customer.

Damages or Defects
Upon receiving your order, you are kindly asked to check your order for any defects or shortages and to notify Neu Notion within two working days of any problem with your order.

If you find that your order contains products that are damaged or defective, Neu Notion will be happy to exchange the item(s) or issue a full refund in accordance with our Refund policy, provided that:

Photographs of the damage or defect are received by Neu Notion via email, or the item is returned to Neu Notion for examination. Neu Notion accepts the item(s) was damaged on delivery, is defective, or was not delivered.

Upon approval, Neu Notion will cover the cost of return for items that were delivered damaged or are found to be defective by sending our delivery agent to arrange pick-up and delivery back to our warehouses and we will issue a full refund that excludes any applicable original delivery cost accordingly.

Returning Goods
Items may be returned within 10 days following the date of delivery to Neu Notions’ returns address:

Jumeirah Beach Residence (JBR)
Bahar 5, 2902
Dubai, United Arab Emirates

Please note that returns are subject to the following terms and conditions:

Items to be returned should be accompanied by the original receipt.
Goods and products should be returned in the original packaging.
The amount of the original purchase will be reimbursed through the initial mode of payment (refund to card). Upon crediting your account, a credit note will be sent as confirmation.

While Neu Notion does cover additional costs incurred for returns made on damaged or defective items, our policy does not extend to delivery charges incurred for returns made for any other reason. Returns and Refunds are only applicable for damaged or defective items on delivery.

Refunds
Upon receiving a return, Neu Notion will verify that the returned items satisfy the terms and conditions of the Return policy mentioned above.

Unfortunately, if the returned items do not meet Neu Notions’ stated quality control standards and terms & conditions, Neu Notion will have no choice but to refuse the return. If this occurs, the customer will be informed to arrange pick-up and delivery of the purchased item from our location within 30 calendar days.

If the returned items satisfy Neu Notions’ control standards as per the conditions of our Return and Damages or Defects policy, a full refund excluding any original delivery charges will be issued to the purchaser through the initial mode of payment (refund to card).

Please note that card refunds may take up to 7-14 business days for your bank or card provider to complete, depending on their processing time. This time period may vary greatly between different card issuers and Neu Notion is unable to influence this procedure or the time that card providers may take to process a refund.

Improper Returns
Returned goods that do not meet the conditions of Neu Notions’ Return policy or Damages or Defects policy terms cannot be refunded or exchanged. On such occasions,

Neu Notion will retain the returned product until the customer arranges for its pick up or delivery. If no action is taken by the customer within 30 days, Neu Notion will take responsibility for the returned goods without any liability to the customer.

Canceling Orders
If you would like to cancel an order you have made, this is only possible if the item has not been dispatched from our facilities. Just give us a call at +971 50 3686261 during office hours from 9:00 am and 6:00 pm (UAE time) from Sunday through Thursday, and we will be pleased to assist you. Once your order is on its way to you, we, unfortunately, will not be able to cancel it.

Disclaimer
As an E-Commerce Consultant/Supplier, Neu Notion is not the manufacturer of the products available on this website. As such, we have provided descriptions and images that are accurate to the best of our knowledge and ability, however, they may not always be complete or free from error. If you notice any discrepancies in the product information provided, please notify us at hello@ulocam.com.